Reducing pressure on GP assistants with an AI-driven care assistant
Handy is an AI-driven voicebot that can answer patients when general practice assistants are busy; 24 hours a day, seven days a week.
Ordering repeat prescriptions, arranging or changing an appointment, or asking general, non-medical questions: Handy has plenty of tricks up its digital sleeve.
Handy could divert 50% of questions directed to GP assistants towards self-care options, digital care, or other service points, thereby relieving the burden on GP care.
How does Handy relieve the workload of practice assistants?
When someone calls their local GP, Handy answers the phone.
Non-urgent questions are intercepted before ever reaching the GP assistant.
Handy takes care of simple matters by itself or transfers the caller to the correct party – the municipality, pharmacy, or hospital.
Handy in action
8%
of questions can be
resolved via self-care
12%
of questions is
suitable for digital care
30%
of questions can be
handled by other service points
The steps to developing
an AI-driven voicebot
Bringing together the team
The workgroup consists of 6-8 participants of the most important stakeholders.
This means the project team, the end users and, potentially, externals such as ethicists and healthcare professionals.
Game Ready Workshop
Together with the team of stakeholders, we
- define our goals and design criteria
- come up with ideas
- draft the first prototype
in a day-long creative workshop.
Development & testing
A prototype becomes a MVP, shaped by choices made with the whole team.
Development is an iterative process: we build, test and apply our learnings to the next round.
Implementation
The finished product is implemented and ready for use.
We provide training to ensure long-term use and enjoyment of the product.
More information
